Refund & Returns Policy
At Nilo Toys, your satisfaction is our priority. We understand that sometimes a purchase may not meet your expectations, and we strive to make the return and refund process as smooth as possible.
Returns
- You may return most items within 30 days of receipt. Restocking and other charges may apply. Please call us to inquire.
- Items must be unused and returned in their original condition and packaging.
- Return shipping costs are the responsibility of the customer, except in cases of defective or damaged products.
Refunds
- Refunds will be processed within 7 business days after we receive and inspect the returned items.
- Refunds will be issued to the original payment method.
- If the product is defective or damaged upon arrival, please notify us immediately for a full refund or replacement, including shipping costs. Our policy is to ship replacement parts if needed rather than the entire product. For example, although rare, a leg or frame piece may have a crack.
Exceptions
- Certain products, such as personalized items or clearance sales, may not be eligible for return. Please check product descriptions for details.
Contact Information
For all damage, defect, return and refund requests, please reach out to us at:
Email: support@unruffled-boyd.74-208-60-219.plesk.page
Phone: 760.842.7730
Thank you for choosing Nilo Toys. Your satisfaction is very important to us! This is our 33rd year serving our wonderful customers! Thank you for your support!
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